Help when you need it
Customers get help from the people who set them up. Here is how to reach us.
Already a customer
Open a ticket from inside the app — Support in the menu. It reaches us with your account details, and you can follow the replies there.
Sign in to get helpTalk to someone
- [email protected]
- Monday to Saturday, 10 am to 7 pm (PKT)
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Questions about what Tajirflow does, or whether it fits your business, are welcome.
Ask a questionCommon questions
The internet went down. Can I keep selling?
Yes. The till keeps selling and printing receipts, and uploads every sale when the connection is back. Card and JazzCash payments need the payment machine's own connection.
How do I install the till on another computer?
Download it from the download page, sign in with your account, and ask the owner or a manager to approve the new till under Point of sale → Tills.
A cashier forgot their PIN.
The owner or a manager sets a new PIN for them under Point of sale in the app. The cashier can use it on the till straight away.
Can I bring my products from Excel?
Yes. Products → Import accepts a spreadsheet with names, prices, sizes and stock. Our team can do the first import with you.
How do I change my password?
Sign in, open the menu under your name at the top right, and choose Change password. Your other devices are signed out.
Can I get my data out?
Any time. Reports and lists export to Excel and PDF, and your accountant can download the journal and trial balance.